Careers

Case Manager — Immigration (Lisbon)

Make sure no case stalls and no client goes without an answer.

On-site or hybridLisbonFull-time

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Blue Ocean is a Portuguese immigration services company (NIF, D7/D8 visas, Golden Visa, nationality) with clients on 4 continents and a network of B2B partners. We are looking for the person who will make sure no case stalls and no client goes without an answer.

What you will do

  • Own each case from start to finish (30–40 files in parallel).
  • Be the voice of Blue Ocean in the shared inbox and on WhatsApp, in English and Portuguese.
  • Keep the CRM, deadlines and checklists impeccable.
  • Spot problems before the client does.

Required

  • Professional English — tested in writing as part of the application.
  • Experience in customer success, case management or client-facing administrative support.
  • Experience with a CRM and shared inboxes.
  • A proven track record of reliability and autonomy.

Nice to have

  • Experience with immigration, visas or AIMA proceedings.
  • A background in international services.
  • Portuguese and other languages (FR/ES/AR).

Terms

  • On-site or hybrid work, based in Lisbon.
  • Equipment and training provided by Blue Ocean.

Application

The same questions, in the same order, for everyone applying to the same role. No account needed.

About 15 minutes. Set some time aside: there are four short written answers and the form cannot be saved halfway.

A · About you

B · Quick questions

C · Experience

D · Written answers

E · Practicalities

Personal data protection. The data collected in this form is processed by BOCEAN IMMIGRATION PORTUGAL, LDA, with registered office at Avenida da Liberdade, n.º 67B, 3.º B, 1250-140 Lisbon, as data controller, solely for the purpose of recruitment and selection for the role you are applying to, on the basis of steps taken at the request of the applicant prior to entering into a contract (Article 6(1)(b) GDPR). We ask only for the data strictly necessary to assess the application — please do not include in your CV a photograph, health data or other sensitive data; if you do, it will be deleted. We may use software tools to help organise applications; every selection decision is taken by people. If the application is not selected, the CV and the answers are deleted 12 months after the date of the application (24 months if you opt into the recruitment pool); the records of the decision (criteria and assessments, without the CV) may be kept for a further period on the basis of our legitimate interest in defending against possible claims (Article 6(1)(f) GDPR), with a right to object. The data is accessed only by the recruitment team and by the providers supporting this website, who are bound by contract. You may exercise your rights of access, rectification, erasure, restriction, portability and objection through privacy@bocean.pt, and lodge a complaint with the CNPD (cnpd.pt). To keep applications comparable, the written-answer fields do not accept pasted text and we record only the number of paste attempts, as a supporting signal for human review — never as grounds for exclusion. Further information in our Privacy Policy.
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