Blue Ocean is a Portuguese immigration services company (NIF, D7/D8 visas, Golden Visa, nationality) with clients on 4 continents and a network of B2B partners. We are looking for the person who will make sure no case stalls and no client goes without an answer.
What you will do
- Own each case from start to finish (30–40 files in parallel).
- Be the voice of Blue Ocean in the shared inbox and on WhatsApp, in English and Portuguese.
- Keep the CRM, deadlines and checklists impeccable.
- Spot problems before the client does.
Required
- Professional English — tested in writing as part of the application.
- Experience in customer success, case management or client-facing administrative support.
- Experience with a CRM and shared inboxes.
- A proven track record of reliability and autonomy.
Nice to have
- Experience with immigration, visas or AIMA proceedings.
- A background in international services.
- Portuguese and other languages (FR/ES/AR).
Terms
- On-site or hybrid work, based in Lisbon.
- Equipment and training provided by Blue Ocean.